Customer Succes Manager
Required
Nice to Have
Customer Succes Manager
Desired Skills
- 5+ years of experience in customer experience and customer support roles.
- B2 English level or above.
- TPA (Third-Party Administrator) experience in US healthcare insurance with familiarity with medical terminology and health plan structures (required).
- Experience working in a call center environment handling member or customer inquiries.
- Experience using CRM or customer support platforms (Zendesk preferred).
- Ability to explain complex healthcare plan information in a clear and empathetic way.
- Strong communication, problem-solving, and organizational skills.
- Experience with call center platforms such as Genesys Cloud is a plus.
Responsibilities
- Assist members in understanding and navigating their healthcare plans.
- Provide guidance on prescription (RX) coverage and help identify programs that can support members with high medication costs.
- Clearly communicate health plan benefits, processes, and coverage details to members.
- Support members with complex or high-needs healthcare situations, ensuring they receive the appropriate assistance.
- Handle inbound and outbound member interactions in a call center environment.
- Manage member cases and document interactions using CRM and support platforms.
- Collaborate with internal teams to ensure members receive timely and effective support.
Some Benefits
Some benefits:
- 🖥️ Remote work
- ⌚ Full-time schedule, flexible according to objectives
- 🏖️PTO & holidays
- 💻 Laptop
About Howdy
Howdy.com, founded in 2018 and headquartered in Austin, Texas, helps US companies who want to hire, manage, and retain their teams in Latin America (LatAm) directly but need help with multinational logistics, contracts, compliance, and culture. Companies that use Howdy.com get the best talent available in LatAm and gain access to an entire network and a thriving community of professionals who are changing the world. By partnering with Howdy.com, companies can expand their physical presence into some of the fastest-growing economies in LatAm.
Howdy.com is a member of Y Combinator and has garnered significant support from prominent investors, including Greycroft and Obvious Ventures. The company raised over $20 million in a series A venture capital round.
Our core values
#1 Sports Team: At Howdy, we win together. From players to support, everyone is vital to our success. We hire for excellence, prioritize teamwork, and strive for continuous improvement. We collaborate, seek advice, and actively contribute to Howdy's victories.
Altruism: Demonstrating altruism involves prioritizing the team and assuming the best in others. We communicate openly, provide honest feedback, and extend grace. Altruism is selfless service, focusing on supporting our players and team growth.
Curiosity: Being curious at Howdy means having the willingness to learn, adapt, and explore new ideas. We question existing beliefs, embrace humility, and see curiosity as our superpower. Demonstrating curiosity involves researching unfamiliar tasks, asking questions to understand the full picture, and seeking better ways to complete routine tasks.
Have Spirit: Having spirit at Howdy is about celebrating wins, building a sense of community, and bringing positivity. Demonstrating spirit involves attending events, getting to know teammates, participating in challenges, and proudly wearing the Howdy swag. Simply put, it's about bringing a super-fan spirit to work every day.